Clear Terms for Every Order

01Orders & Quotations

Every order starts with a written quotation. Send us the product, grain size or shape, packing, quantity and destination port, and we will reply with prices, specifications and shipping options.

• Quotations are valid for the period stated on them, as salt, packing and freight costs can change.
• An order is confirmed once you accept the quotation or proforma invoice in writing and the agreed advance payment is received.
• Product specifications, packing and labels are confirmed with you in writing before production starts.

02Minimum Order Quantity

Minimum order quantities depend on the product, packing and level of customization. Standard bulk products can usually be combined in one shipment, while private label and custom-carved items may need a higher minimum. The exact MOQ is shown on your quotation.

03Payment Terms

Payment terms are agreed for each order and shown on the proforma invoice:

• 30% advance with the order and 70% balance before shipment.
• 50% advance with the order and 50% balance before shipment.
• 100% advance for small orders, mixed trial orders and paid samples.
• Other terms, such as a Letter of Credit (L/C) for large orders, may be agreed in writing.

Payments are made by bank transfer (T/T) to SB Meridian’s official company account. We will never ask you to pay into a personal or different account by email or chat. Please call us to confirm if you receive such a request.

04Samples Policy

We offer free samples to importers, wholesalers and brands to check quality before ordering.

• International courier cost is usually paid by the buyer.
• For confirmed buyers, courier cost may be covered by us, or adjusted against your first order.
• Custom-made, private label or large samples may be charged, and this will be quoted in advance.

05Production & Lead Time

Production time depends on the product, quantity, packing and any custom labels or carving. The expected dispatch date is confirmed with your order, and we inform you of any change. Private label orders begin once your artwork and packing details are approved.

06Shipping & Incoterms

We arrange export shipments by sea in full (FCL) or shared (LCL) containers, and samples by international courier. We can quote on:

• FOB – goods delivered on board at the port in Pakistan.
• CFR / CIF – freight (and insurance with CIF) paid to your destination port.
• EXW – goods collected from our facility by your forwarder.
• DDP / door delivery – on request, where available.

Export documents such as commercial invoice, packing list and certificate of origin are provided with each shipment. Import duties, taxes and clearance at destination are the buyer’s responsibility unless agreed otherwise. Delivery times are estimates and can be affected by shipping lines, ports and customs.

07Packaging & Private Label

Products are packed for safe export in bags, cartons or pallets as agreed. For private label orders, you are responsible for providing artwork and making sure labels meet the rules of your country. We print and pack exactly as approved by you in writing.

08Quality, Inspection & Claims

Every batch is checked for colour, grain size, cleanliness and packing before dispatch. You may also arrange your own pre-shipment inspection at your cost.

• Please inspect goods on arrival and report any quality or quantity issue within 7 days of receiving the shipment, or within the period agreed in your contract.
• Claims must include photos or video, batch or carton details and the shipping documents.
• Natural variation in colour, shape and size of Himalayan salt is normal and is not a defect.
• Once a claim is confirmed, we will offer a replacement, a credit note on your next order or a partial refund, as agreed with you.

09Returns & Cancellations

As salt is produced and packed to order, goods cannot be returned without our written approval. Orders may be cancelled before production starts; costs already paid for packing, labels or materials may be deducted from any refund. Once production has started, cancellation is only possible by mutual agreement.

10Privacy Policy

When you contact us through our website, email or WhatsApp, we collect only the details you share, such as your name, company, email, phone number, country and inquiry.

• We use these details only to reply to your inquiry, prepare quotations and process orders.
• We do not sell or rent your personal information to anyone.
• Our website may use basic cookies and analytics to improve performance and understand visitor traffic.
• You can ask us at any time to update or delete your details by emailing info@sbmeridian.com.

11Questions About These Policies

For questions or terms tailored to your order, contact us at info@sbmeridian.com or WhatsApp +92 316 6743999. These policies may be updated from time to time; the terms written in your quotation or contract always apply to your order.